FAQs
Product Quality and Testing
Our honey is sourced from local Omani bees that feed on natural flowers and plants, resulting in a pure and rich flavor. We also use careful harvesting and processing techniques to ensure that our honey retains all of its natural beneficial properties.
Yes, we test all of our honey for purity and quality in a certified laboratory to ensure that it is free from any contaminants or adulteration.
No, our honey is completely natural and pure, with no additives or preservatives added.
Our honey has a long shelf life and can last up to two years if stored properly in a cool, dry place.
We recommend storing our honey in a cool, dry place away from direct sunlight and heat. It is also best to keep the honey in an airtight container to prevent any moisture from getting in.
Our honey is locally sourced from Omani bees that feed on natural flowers and plants, resulting in a unique flavor profile and natural beneficial properties. We also use careful harvesting and processing techniques to ensure that our honey retains all of its natural goodness.
Shipping and Delivery
Our shipping is currently limited to Oman only. We are working towards expanding our delivery services to other countries in the future.
Delivery times can vary depending on your location within Oman, but typically it takes 1-2 days and up to 7 days for rural areas.
Currently, we offer free delivery for all orders.
Yes, you will receive a tracking number once your order has been shipped.
Our delivery partner will attempt to redeliver your package on the next business day. If you are still unavailable, you can arrange a pickup at their local office or reschedule a delivery.
It is possible to change the delivery address if the item has not yet been out for delivery. However, if the item is already in transit, we cannot guarantee that the delivery address can be changed. Please contact our customer service as soon as possible to request any changes to the delivery address."
Return and exchange policy
We accept returns within 7 days of delivery for any product that is in its original condition and packaging sealed. However, Determination Box are not eligible for returns.
Please contact our customer service within 7 days of delivery via email or Whatsapp and provide order number addition to returned item.
If you receive a damaged or defective product, please contact us within 48 hours of delivery and we will arrange for a replacement or refund.
Yes, customers are responsible for the cost of return shipping for full refund or exchange, unless the product was damaged or defective we will cover the cost of return.
Refunds are processed within 3-7 business days. The actual time it takes for the refund to be credited to your account may vary depending on your bank or credit card company.
Yes, we do allow exchanges, as long as the product is unopened and you contact our customer service team within 7 days of receiving your order. To initiate an exchange, please place a new order for the product you want and return the original product. Our customer service team can guide you through the process.
Products that have been opened or used cannot be returned, with the exception of defective or damaged items. Additionally, Determination Box are not eligible for returns.
Payment and Billing
We accept various payment methods such as Visa, Mastercard debit and credit cards or card on delivery
Your credit card will be charged immediately after you place your order.
Yes, we take the security of your personal information very seriously. We use industry-standard encryption technology to protect your credit card information.
No, unfortunately, we cannot change the payment method after an order has been placed.
Once your order is placed, you will receive an electronic invoice via email or find it in your account on our website.
Please contact our customer service team immediately if you see an unauthorised charge on your credit card statement. We will work with you to resolve the issue as quickly as possible.
